Policy & Agreement
UPS Ground - 5 to 7 business days + 24-48 hours to process the order.
All orders require 24-48 hours processing time before shipping.
SoftubOnline does not process orders during weekends.
No deliveries will be made on Saturday or Sunday.
SoftubOnline does not guarantee same day shipping.
SoftubOnline does not offer International/Canadian shipping options at this time.
All orders shipped within California will be charged state sales tax.
Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.
For your convenience, SoftubOnline does its best to advertise any current rebates on our Web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.
Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into California will be charged applicable sales tax according to your area's tax rate.
Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A 15% restocking fee may apply. Additional deductions may be made to reflect the current market value. These terms apply to all refunds. Customers must inform SoftubOnline of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
SoftubOnline SATISFACTION GUARANTEE - SoftubOnline offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases.
Customer is solely responsible for shipping any products to be exchanged to SoftubOnline. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the product to be exchanged during shipment. Customer agrees that all products to be exchanged will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, SoftubOnline's Exchange Procedure will be breached and SoftubOnline may in its sole and absolute discretion reject the entire exchange or choose to impose additional charges against the customer for replacement of the missing component(s). SoftubOnline will not refund to Customer the original shipping charges. Shipping cost for items exchanged will be the sole responsibility of the customer.
Physical Damage Policy
Physical damage to any product purchased at SoftubOnline will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
A 20% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
SoftubOnline does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at SoftubOnline.
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. SoftubOnline does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Security is our number one priority. All on-line transactions are sent through our secure server. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.
Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
You may request a change to your order provided the order has not already been charged to your account. Please call 1-818-957-8827 during SoftubOnline's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 1-818-957-8827 during SoftubOnline's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
SoftubOnline strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, SoftubOnline shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from SoftubOnline are provided as resources to customers looking for additional information and/or professional opinion. SoftubOnline does not assume responsibility for the claims and/or representations made on these or any other Web sites.
SoftubOnline is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, SoftubOnline puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. SoftubOnline relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, SoftubOnline will not be held responsible for product revision changes.
By accepting delivery of any product ordered from SoftubOnline, you ("Customer") agree to be bound by the terms and conditions listed below. You and SoftubOnline agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and SoftubOnline. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from SoftubOnline.
SoftubOnline offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases.
To take advantage of SoftubOnline's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of SoftubOnline's Return Policy Procedure will result in the loss of SoftubOnline's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure
Customer is solely responsible for shipping any returned product to SoftubOnline. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, SoftubOnline's Return Procedure will be breached and SoftubOnline may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
SoftubOnline will not refund to Customer the original shipping charges. In addition, SoftubOnline will assess a 15% restocking fee against the Customer's account on all returns for refund.
SOFTUBONLINE IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY SOFTUBONLINE ARE NOT MANUFACTURED BY SOFTUBONLINE. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). SOFTUBONLINE ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. SOFTUBONLINE MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. SOFTUBONLINE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
ALL ITEMS SOLD THROUGH SOFTUBONLINE ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR SOFTUBONLINE, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
Limitation of Liability
IN ALL CIRCUMSTANCES SOFTUBONLINE'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. SOFTUBONLINE SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. SOFTUBONLINE SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT SOFTUBONLINE HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
SoftubOnline does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with SoftubOnline unless Customer has provided clear and conspicuous notice to SoftubOnline and has received prior written consent from SoftubOnline.
General Terms and Conditions
An order is not binding upon SoftubOnline until it is accepted; SoftubOnline must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with SoftubOnline. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Your total cost for purchase of any product will include the shipping and handling charges shown on your SoftubOnline invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to SoftubOnline.
Risk of Loss
SoftubOnline will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. SoftubOnline reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow SoftubOnline to sign appropriate documents on Customer's behalf to permit SoftubOnline to protect its purchase money security interest. SoftubOnline will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between SoftubOnline and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. SoftubOnline and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against SoftubOnline that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with SoftubOnline's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between SoftubOnline and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between SoftubOnline and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.